Frequently Asked Questions

At Divine Harmony Wellness, we strive to provide our customers with the highest quality products and exceptional service. Please review our return policy below: Perishable Products: Due to the nature of our products, we do not accept returns on perishable items, including sea moss and herbs. We are committed to delivering fresh and high-quality products to our customers, and we encourage you to contact us with any concerns regarding the freshness or quality of your order. Damaged Products: In the unlikely event that your product arrives damaged due to our own fault, such as temperature issues during shipping, we will gladly replace the item(s) at no additional cost to you. Please contact our customer service team within 7 days of receiving your order and provide clear photos of the damaged items along with your order number. Shipping Damage: Products damaged during shipment must have a claim filed through the shipping company responsible for delivery. We recommend inspecting your package upon delivery and documenting any visible damage to the packaging before accepting the shipment. If you discover any damage to your order after accepting delivery, please contact the shipping company directly to initiate a claim. Refunds: Refunds will only be issued in the case of damaged products that cannot be replaced. Once we receive the necessary documentation and confirm the damage, we will process a refund to the original payment method used for the purchase. Contact us if you have any questions or concerns regarding your order or our return policy, please do not hesitate to contact our customer service team at divineharmonywellness@gmail.com. By placing an order with Divine Harmony Wellness, you agree to abide by the terms and conditions outlined in this return policy. Thank you for choosing us for your health and wellness journey. We appreciate your support and look forward to serving you!